help
Have Ambassador-related questions? Find answers in our Ambassador Reference Guide.
Frequently Asked Questions
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We appreciate hearing from members of our community, however, our publishing program is currently full and we cannot accept manuscripts, queries, or art samples. Thank you for your interest, and we wish you the best of luck!
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All of our products comply with the Consumer Product Safety Improvement Act of 2008. Barefoot Books products exceed the more stringent safety standards required under European Union (EU) law. To read our complete safety information, please click here.
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Please read our complete terms and conditions here.
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Yes, we have a secure server for your credit card payments. We do not keep credit cards on file so they cannot be accessed after your transaction is complete.
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We accept the following major credit cards: American Express, Discover, Mastercard and Visa.
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To purchase products on our site, simply click on the "add to basket" button for each product. If you'd like us to remember your contact information for easy ordering, please register today.
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Unfortunately, gift wrapping is not available at this time. We hope to make it available sometime later this year.
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Gift cards are available on our North American website for purchase in denominations of $25, $50, and $100. They can be used toward payment of any order being placed on our Barefoot Books North American website. We ship our Barefoot Books gift cards for free via UPS (signature required).
Gift cards cannot be discounted, though you can still use a discount coupon toward other eligible items in your cart. We encourage customers to register their gift cards with us to protect it in case it's lost or stolen.
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Barefoot Books ships to addresses in North America including Canada, Alaska, Hawaii, Puerto Rico, and Armed Forces addresses. Rates are based on service level you select, order weight and destination (zip/postal code).
- The available shipping options for your order are based on the contents of your order. Shipping options include:
USPS Economy (up to 12 business days): available on all orders with books and/or CDs
USPS Priority (up to 7 business days): available on all orders
UPS Ground (up to 7 business days): available on all orders
UPS 2nd Day Air (2 business days): available on all orders; standard 2nd day charges apply; order must be received by 11am EST
UPS Next Day Air (1 business day): available on all orders; standard next-day charges apply; order must be received by 11am EST - Appropriate sales tax will be added to orders shipped to addresses in Massachusetts, Wisconsin, California and Washington.
- Shipping options vary according to specific location. Not all options are available for every location. Shipments to Canada also include an additional $9.99 service fee.
- Tracking information is only available for UPS (Ground, 2nd Day, and Next Day) orders at this time.
- Free shipping orders are valid only for the 48 Continental United States and Canada. For Canadian shipments, standard upcharges apply.
- We reserve the right to change shipping charges at this time.
- The available shipping options for your order are based on the contents of your order. Shipping options include:
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Yes, you will receive an order confirmation email once we receive your order. A shipping confirmation email will be sent to you when the order leaves our warehouse.
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Our standard shipping option is USPS, which is not trackable. If you upgrade to UPS for your order you will receive tracking information in your shipping confirmation email. You will also be able to check the status of your order, including tracking information, on the order history page of your account.
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You may return products to us for any reason within 30 days of receipt. Products must be returned in the condition in which they were received for full refund to be given. Please include your packing slip, detailing the reasons for the return, relevant product exchange information, or request for credit.
CDs, DVDs, stationery, puzzles, games, puppets and all other non-book products must be returned in their unopened packaging. Credits will not be issued on any prepackaged products that are returned opened unless they are found to be defective.
You will need to pay for the cost of shipping on returns, other than returns of damaged or defective products. We are sorry that we cannot take responsibility for returns that are lost or damaged in transit.
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Yes, but each shipping location requires a separate order.
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You don't have to have an account to shop, but there are advantages to having one. You can view your order history and we'll remember your contact details, which makes checkout quick and easy. We will also keep you up-to-date on our latest releases, community news and special offers. Simply enter your email and a password to set up your account, and you'll have the option to create a billing address and to save several delivery addresses. Register now!
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Please fill out your email address in the form provided and we will send you an email with instructions to reset your password. Click here to reset your password.
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If you are a registered user, you can sign into your account at any time by clicking on the link at the top of the page. You will also have the option to log in at checkout. Once logged into your account, you can edit your account details. Register or log in now.
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When you register to become a member of the Barefoot Books community, we will send you email updates on exciting news and events, as well as special offers and promotions. If you wish to opt out of receiving these offers, you may do so during the registration process, or update your email preferences in your account settings at any time. Our Barefoot Books policy is never to rent or sell names of our community members to other companies.
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You can read our complete privacy policy here.
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Barefoot Books Customer Service
866-417-2369 toll-free
Monday to Friday, 9am–5pm EST
help@barefootbooks.com
If you call our 24 hour order line, 866-215-1756, we'll return your call the next business day.
Find out more about the Barefoot Books story and our growing global community!