Welcome to Barefoot Books! We're delighted you're exploring our books and bundles. If you have any questions about getting started with ordering, product selection, or the status of your order, we're here to help. You'll find answers to common questions below.
Need more support? Reach out to our team Monday–Friday, 9am–5pm EST:
Email: [email protected] (fastest way to reach us!)
Toll-free: +1.866.417.2369
Online Account Support
How do I access the Barefoot Books online store?
On myROR, you must be listed as a site contact with one of the following Roles to order books: On- or Off-Site Coordinator, Medical Champion, or Clinic Manager (only contacts in these Roles at a Primary site can order books).
1) Login to myROR.org and navigate to your Site Summary page. If you have trouble logging in, click the “Forgot your password” link and follow the prompts to reset/ create your password.
2) In the left-hand menu of your Site Summary page, click on “Order Books” and you will see a page with Book Order Estimates at the top followed by a section for Vendors.
3) Scroll down to the Barefoot Books section. Click the blue Online Store link to access the store, or click “Ordering Instructions” for more details.
4) On the Barefoot Books online store, you will need to enter your site’s Barefoot Books account number. Copy and paste this directly from myROR. Then, you will be asked for your email address (it must match the email you use for myROR). First-time users will need to create a password and then you will have access to the Barefoot Books online store.
How do I know if I've been granted access to place an order?
If your ROR site role is listed in myROR as Off- or On-Site Coordinator, Clinic Manager, or Medical Consultant, you have access to shop. Site contacts at satellite sites, regardless of their role, will not have access to order books; only those designated contacts at the Primary Site can navigate to the Barefoot Books store.
Who do we contact if someone needs shopping access?
The people at your site currently designated as the Clinic Manager, Medical Consultant, On-site Coordinator, or Off-Site Coordinator will have the ability to make changes to the role designations for others using myROR. If you do not know who serves as your site’s Medical Consultant, Clinic Manager, or On- or Off-Site Coordinator, contact your local ROR Affiliate for assistance, or contact [email protected].
The online store says I am the Primary Contact — what does this mean for me?
Your site’s Primary Contact will be asked to establish the tax-exempt status for your site the first time they login (see more details under “Tax-Exempt Status”). The Primary Contact is also designated as your site’s billing contact and will receive an emailed receipt, invoice, and/or statement pertaining to all orders placed for the Primary site and its Satellite sites, if applicable.
If your site’s Primary Contact should not be designated as the Billing Contact, please contact us at [email protected].
What if I oversee more than one ROR Site?
Each site will have its own unique Account Number for the Barefoot Books online store, so if you support multiple sites, you will need to enter each site’s Account Number when placing an order for that location. To switch between locations, you will need to log out and then return to the Barefoot Books ROR login/registration page to enter the next Account Number.
Where do I find my Site’s Account Number?
Go to myROR.org and navigate to your site’s Order Books page in the menu bar along the left side of your screen. Your Account Number is listed in the Barefoot Books section.
My email isn’t recognized — what should I do?
If you were recently added as a contact to your site in myROR or if your Role has changed, this may not be reflected in the Barefoot Books system yet. Contact [email protected] and provide your name, email address, and Site ID number for assistance
My account number isn’t recognized — what should I do?
Be sure to copy and paste the entire Barefoot Books account number (including both the site ID and the part after the dash) directly from your site’s Order Books page in myROR. If this doesn’t work, contact [email protected] and provide your name, Site ID number, and Barefoot Books account number for assistance.
How do I update my password?
Sign in to your Barefoot Books account. In the navigation menu on the top of the page, click on My Account. Scroll down to find a link to change your password.
How do I edit addresses in my Address Book?
Sign in to your Barefoot Books account. In the top right, click on My Account. In the navigation menu to the left, click on Saved Addresses. You can add new shipping addresses, but the billing address for any order you place will always be that of the site for which you are ordering. To change the billing address, contact ROR.
How do I view my orders?
Sign in to your account. In the top right, click on My Account. Find Order Details in the navigation menu to the left.
Will all of my orders show up in my web account?
Yes, all of your orders should appear in the Order Details page in the My Account section, regardless of how the orders were placed.
Where can I find an invoice for an order?
Invoices will be emailed to the billing contact for the site once that order has shipped. You can also find order details — including payments made at the time of checkout and any amount due — under My Account, Order Details.
Where can I find status or tracking information for an order?
The person who places an order on the Barefoot Books website will receive an email when an order ships. A tracking number and link will be included. This information will also be sent to the billing contact for the site (if different) with the invoice for that order.
How do I indicate that my site should be tax exempt?
Your site’s Primary Contact will be asked to establish the tax-exempt status for your site the first time they register and login to the Barefoot Books online store. The Primary Contact is the first person listed on your Site Summary page on myROR.
When logging in for the first time, the Primary Contact can indicate that your organization is tax exempt as part of the account registration process. They will need to enter the Tax ID number/ EIN and upload the state sales tax exemption form for your organization.
If you’re not sure what document to upload, do not proceed by selecting “I am not tax exempt” to bypass this step. Once the tax-exempt status is selected and registration is completed, the Primary Contact won’t be asked about it the next time they log in. Contact your finance department or clinic manager to acquire the correct document, then return to the Barefoot Books online store to upload the document and complete registration.
Sales tax has been applied to my order, but we are tax exempt. What should I do?
Ensure that your site’s Primary Contact logs in to the Barefoot Books online store to set your tax-exempt status (see question above). If your tax-exempt status needs to be updated, contact [email protected] and provide your name, Site ID number, Barefoot Books account number, and a copy of your tax exemption certificate.
Orders and Returns
How do I place an order?
1) Visit myROR.org and log in to your account.
2) Navigate to your site’s Order Books page in the menu along the left side of your screen.
3) Locate the Barefoot Books section to find a link to the Barefoot Books online store and instructions for first-time users.
4) Click to log in or register.
5) Browse curated bundles and individual titles with special pricing for Reach Out and Read Sites. Add bundles and books to your cart.
6) Pay by credit card, prepaid funds, or invoice.
7) Enjoy free standard shipping in the continental US.
Who receives the order confirmation email?
The person who placed the order will receive the order confirmation email.
How do I cancel an order?
To cancel an order, please contact [email protected] as soon as possible, with your order number, name, and address.
Please note: After 1 business day, it may not be possible to cancel the order.
How do I change my order information?
To change your order information, please contact [email protected] as soon as possible.
Please note, after 1 business day, it may not be possible to change the order.
How long will it take to receive my order?
Orders typically arrive within 5-7 business days after ship confirmation, but this may vary based on the size of the order and your location.
How can I check the status of my order?
You can confirm the status of your order by signing into your site’s account, then going to the My Account section in the upper right corner of the website. Click on Order Details in the navigation bar to the left of the page and then on the relevant Order Number.
Your order may be in one of the following statuses:
Processing — Your order has been submitted.
Pending — Your order is approved and pending shipment of the items ordered.
Complete — Your order has shipped. An email with tracking information has been sent to the individual who placed the order, and an invoice has been sent to the billing contact for the site (if different).
Do you take purchase orders?
Yes. If you provide us with a purchase order during the checkout process, we will include the PO number on your order and shipping confirmation emails as well as on your invoice.
What are prepaid funds?
Some of our customers receive funds from external sources and are deposited as prepaid funds to use on their orders. If the site you are ordering for has a prepaid fund balance, it will appear at checkout as a payment option along with the amount available. You can view available prepaid funds under My Account in the upper right menu.
How do I place an order using my prepaid funds?
If the site you are ordering for has prepaid funds available, you can choose to apply all or some of these funds towards payment for your order. If there is a balance remaining after the prepaid funds have been applied, you must select another payment method (credit card or invoice) before you can submit the order. After the order is submitted, the funds applied toward that order will no longer be available, and your prepaid fund balance will be updated.
What is the best way for me to order for multiple sites?
To place an order for multiple sites, please email [email protected]
I’m placing a large bulk order. Do I need to follow special instructions?
For very large bulk orders requiring special delivery requirements, if your site cannot accept delivery via a lift gate, or for orders to be shipped to multiple sites, please reach out to our operations team at [email protected].
Is it possible to place the order now but receive it at a later date?
Please reach out to [email protected] with your request.
How do I order if my clinic doesn’t allow online ordering?
Please reach out to [email protected] for assistance.
What is the minimum order quantity per delivery site?
10 books per delivery site.
How do I make a return?
Products may be returned within 30 days of receipt and must be in the condition in which they were received for a full refund to be given. Refunds/credits will not be issued on any pre-packaged products that are returned opened, unless they are found to be damaged or defective. You will need to pay for the return shipping, unless the products are damaged or defective. If you have received any damaged or defective products, please email [email protected] with your name, order number and photos of the items in question.
When you return the products, please include the original packing slip and reasons for the return, and email [email protected] with your return tracking number, any relevant product exchange information or your request for a refund. Credit card refunds cannot be issued after 6 months of your purchase date.
Billing Information
How and when will I receive my invoice?
Your invoice will be sent via email to the Primary Contact on your account when your order ships from our warehouse and will include all details of your order, including total books purchased and average price per book.
Who receives the billing information for my book order?
Your site’s Primary Contact in myROR is designated as the Billing Contact for your site. This person will receive invoices by email for any book orders placed for your site at the time these orders are shipped. If your site’s Primary Contact should not be designated as the Billing Contact, please contact us at [email protected].
How long do I have to pay for my order after I am invoiced?
Our standard payment terms are Net 30, which means you have 30 days to pay from the date you are invoiced.
How can I pay for my order?
Please make checks payable to Barefoot Books and include your invoice number in the memo field. Please mail checks to:
Barefoot Books, 23 Bradford Street, 2nd Floor, Concord, MA 01742
Can I pay via ACH/Electronic payments?
Barefoot Books has the ability to accept Automated Clearing House (ACH) payments. If you would like to use ACH to pay invoices, please email [email protected] to request bank information.
What are prepaid funds?
Sites can use their accounts to deposit funding for future book purchases and, in some cases, ROR may award funding from local or national grants to individual accounts. Sites will receive notification from their local ROR Affiliate or ROR National Center if they have been awarded funding
How do I set up prepaid funds with Barefoot Books?
To add funds to a Prepaid Account, you can download the Barefoot Books Prepaid Transfer form and email it to [email protected]. Barefoot can accept payments via wire transfer, ACH, credit card, or check. Please get in touch with us for more details.
How can I check my prepaid funds balance?
You can view the prepaid funds balance for the site you are ordering for online in the My Account > Prepaid Account page.
Do you charge sales tax?
When an ROR account places an order, sales tax is charged, unless you have tax exempt status.
How do I indicate that my site should be tax exempt?
Your site’s Primary Contact will be asked to establish the tax-exempt status for your site the first time they register and login to the Barefoot Books online store. The Primary Contact is the first person listed on your Site Summary page on myROR.
When logging in for the first time, the Primary Contact can indicate that your organization is tax exempt as part of the account registration process. They will need to enter the Tax ID number/ EIN and upload the state sales tax exemption form for your organization.
If you’re not sure what document to upload, do not proceed by selecting “I am not tax exempt” to bypass this step. Once the tax-exempt status is selected and registration is completed, the Primary Contact won’t be asked about it the next time they log in. Contact your finance department or clinic manager to acquire the correct document, then return to the Barefoot Books online store to upload the document and complete registration.
Sales tax has been applied to my order, but we are tax exempt. What should I do?
Ensure that your site’s Primary Contact logs in to the Barefoot Books online store to set your tax-exempt status (see question above). If your tax-exempt status needs to be updated, contact [email protected] and provide your name, Site ID number, Barefoot Books account number, and a copy of your tax exemption certificate.
Shipping Information
Who receives the shipping information for my book order?
The person who placed the order as well as the site’s Primary Contact, if different, will receive the shipping confirmation email.
Where can I find status or tracking information for an order?
The person who places an order on the Barefoot Books website will receive an email when an order ships. A tracking number and link will be included. This information will also be sent to the billing contact for the site (if different) with the invoice for that order. You can also view all orders for a specific site along with tracking details on the My Account > Order Details page.
How much does shipping cost?
Barefoot Books offers FREE standard shipping on all orders within the continental United States. Most orders will ship via UPS. Orders over 650 lbs will ship by Tforce Freight. Other delivery methods may be used at Barefoot Books’ discretion depending on order size and delivery location.
How long will it take to receive my order?
Orders typically arrive within 5-7 business days after ship confirmation, but this may vary based on the size of the order and your location.
How can I check the status of my order?
You can confirm the status of your order by contacting Customer Service OR by signing in to the My Account section in the upper right corner of the website, then click the Order Details link in the navigation bar to the left of the page.
Your order may be in one of the following statuses:
Processing - Your order has been submitted.
Pending - Your order is approved and pending shipment of the items ordered.
Complete - Your order has shipped. An email with tracking information has been sent to the individual who placed the order, and an invoice has been sent to the billing contact for the site (if different).
Can I place one order but have it shipped on multiple dates throughout the year?
Please reach out [email protected] with your request.
What is LTL shipping?
LTL (or Less-Than-Truckload) shipping refers to an order that is large enough to be palletized (i.e. boxed and shrink-wrapped onto a skid or pallet) and shipped via semi-trailer truck. LTL shipping is usually only required if your order exceeds 650 lbs. However, your facility must be equipped to handle delivery from large trucks in order to receive LTL shipments. In the event your order qualifies for LTL shipping, we will contact you to determine if your facility is LTL capable.
My shipment is going to the wrong address. What should I do?
Contact [email protected] immediately and we will do everything we can to reroute the shipment to the correct address.
Is it possible to place an order now but have it shipped at a later date?
Please reach out to [email protected] with your request.
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