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Retailer Frequently Asked Questions


Am I eligible for wholesale/retail terms?

To be eligible for wholesale/retail terms, you must be a business or organization (not an individual) with a physical or online sales location and sell a range of products from multiple vendors.

Examples of retail accounts include bookstores, gift stores, museum shops, children's specialty stores and teacher supply stores. Examples of wholesale accounts include library suppliers, literacy organizations and book distributors.


How do I sign up as a wholesaler or retailer?

In order to become a retail customer, please complete the retail inquiry form and upload a current reseller certificate. If you are a wholesaler and need credit terms, please email us at help@barefootbooks.com


What is your standard wholesale/retail discount?

For online orders, 50% off MSRP less special offers. Please refer to our Terms of Sale for more details.


Do you have an order minimum for wholesalers/retailers?

We do not have a minimum order requirement for online orders. Please refer to our Terms of Sale for more details.


Do you offer special terms for bulk orders?

If you are interested in large volume purchases or would like to request sample copies, please email help@barefootbooks.com with the details and a member of our sales team will be happy to help you.


How much does shipping cost?

Standard shipping is FREE if your online order value is $100 net or more (after any discounts and before tax).

For orders under $100 net, you can select Standard shipping. Unfortunately, international shipping and shipping to Alaska and Hawaii are not available for online orders at this time.

Standard: $14.99 (estimated arrival 3-9 days)

  • Orders weighing over 15 lbs. ship via UPS Ground

  • Orders weighing less than 15 lbs. ship via UPS Mail Innovations

To ship an order further afield, for expedited or bulk shipping rates, or to order for a special event, please contact us at help@barefootbooks.com.


Do you accept backorders?

Yes, we accept backorders and pre-orders when applicable.


How do I get tax exempt status on my online orders?

In order to not be charged tax on your order, please upload your tax exemption certificate or reseller certificate on the retail inquiry form.


How long will my order take to process?

Orders are processed and then shipped from our warehouse in Menasha, WI within 2 business days of receipt.


How do I order in Canada?

Fire the Imagination is our exclusive trade distributor in Canada. Please go to www.firetheimagination.ca to learn more about Fire the Imagination, or email firetheimagination@sympatico.ca to place your Barefoot order.


What payments do you accept?

We accept VISA, MasterCard, Discover, American Express, and PayPal.


What is your return policy?

We do not offer returnable terms for online orders.

If your order arrives with damaged or incorrect items please contact help@barefootbooks.com within 7 business days of receipt. A credit will be issued within 2 business days.

Please refer to our Terms of Sale for more details.


Who can I contact to check on my order?

Once you have completed your online order, you will receive an order confirmation email which will be sent to the email address used in your account set up.

Once your order ships, you will receive a shipment confirmation email which includes the tracking number for your order.

If you need additional information on the status of your order, please email us at help@barefootbooks.com.


Where can I find your current catalog?

You can view our online catalog here. If you'd like to receive a copy in the mail, please email your name and address to help@barefootbooks.com.


Where can I find product news and other updates about your company?

Please visit our Press & Awards page.


Do you participate in co-op advertising opportunities?

We can consider co-op advertising on an account-by-account basis. Email help@barefootbooks.com to submit your proposal and someone will be in touch with you to discuss.


What do I do if I’m having trouble with this website?

Email help@barefootbooks.com with a description of the problem.


Where can I find your site’s privacy policy and terms of service?

Click here for our privacy policy and here for terms of service.



Didn't find your answer here? Contact us!
Barefoot Books Customer Servicehelp@barefootbooks.com
or call toll-free on 866-417-2369, Monday to Friday, 9am-5pm EST
We look forward to hearing from you!


Additional FAQs are available for general customers and Community Booksellers.
For more information, click the links below:
General FAQs | Community Bookseller FAQs