Help

Frequently Asked Questions

  • You can buy Barefoot Books from our website www.barefootbooks.com.

  • For online purchases made through our website www.barefootbooks.com, we have a secure server for accepting payment by the following major credit/debit cards: American Express, Mastercard and Visa. We do not keep your card details on file so they cannot be accessed after your transaction is complete.

  • When ordering online through our website www.barefootbooks.com, delivery to UK mainland addresses and other European countries is available, as detailed below. One delivery address is acceptable per order; deliveries to multiple addresses will require multiple orders.

    • UK MAINLAND DELIVERIES:

      • Postage & packaging (P&P) for each order of £40* or more is FREE for delivery to a single UK mainland address.
      • P&P for each order under £40* is charged at a flat rate of £2.49 plus 50p per additional item, capped at a total of £4.99.
      • Orders weighing less than 1.8kg will be delivered by Royal Mail 2nd Class (not trackable).
      • Orders weighing 1.8kg or more will be delivered by DPD parcel courier (trackable).
      • Premium delivery is available for an additional £9.99 per order for delivery to a UK mainland address only. This service guarantees delivery in 2 business days if orders are placed before 11am UK on a business day (Monday-Friday inclusive). Specifically:
        • Order after 11am Friday and before 11am Monday > delivery will be before 12pm Wednesday
        • Order before 11am Tuesday before 11am > delivery will be before 12pm Thursday
        • Order before 11am Wednesday before 11am > delivery will be before 12pm Friday
        • Order before 11am Thursday before 11am > delivery will be before 12pm Monday
        • Order before 11am Friday before 11am > delivery will be before 12pm Tuesday
      • Order and delivery confirmations will be emailed to you, with tracking information if sent by DPD parcel courier.  This information, including the status of your order, will also be available on the order history page within your online account.

    • OTHER EUROPEAN DELIVERIES:

      • European deliveries beyond UK mainland are delivered by either airmail post or DPD parcel courier according to the size and weight of the order, typically within 10-14 business days. Please refer below for P&P costs for specific countries:
        • Flat rate £14.99 – Belgium, Denmark, Eire, France, Germany, Italy, Luxembourg, The Netherlands, Spain
        • Flat rate £24.99 – Austria, Bulgaria, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland
        • Flat rate £40 – Greece

    Please note: We reserve the right to change P&P charges at any time. Any offers for free P&P are valid only for deliveries within the UK mainland only.

    • Products purchased online directly from Barefoot Books may be returned within 14 days of receipt and in the condition in which they were received for a full refund to be given.  Refunds/credits will not be issued on any pre-packaged products that are returned opened unless they are found to be damaged or defective.  You will need to pay for the cost of postage/packaging for returning the products, unless they are damaged or defective. All sales are FINAL for products purchases at a discount or at a special offer price. Please email help@barefootbooks.com if you have received any damaged or defective products.


    • For refunds or exchanges of products purchased from an Ambassador, please refer contact that Ambassador directly.
  • We are pleased to reassure you that Barefoot Books products:

    • Comply with the US Consumer Product Safety Improvement Act (CPSIA) 2008. Please click here to see our CPSIA Certification of Compliance.
    • Exceed the more stringent safety standards required under European Union (EU) law, including EN71 - Parts 1, 2 and 3.

    • What are the benefits?
      You can view your order history and we’ll remember your contact details, which makes checkout quick and easy.  Also, we will keep you up-to-date on our latest releases, community news and special offers.
    • How do I register?
      Simply enter your email and a password to set up your account, and you’ll have the option to create a billing address and to save several delivery addresses. Register now!
    • What if I forget my password?
      Please click here to reset your password, providing your email address in the online form. There is another opportunity to reset your password when logging in to your account. We will send you an email with instructions to reset your password.
    • How do I change my account information?
      You can sign into your account at any time by clicking on the link at the top of the page, you can then edit your account details by clicking on Personal Details in the personal dropdown menu under your profile picture. Register or log in now.
    • Will my email ever be shared with other companies?
      No, our policy is never to rent or sell details of our community members to other companies.  We will send you email updates on exciting Barefoot Books news and events, as well as special offers and promotions. If you wish to opt out of receiving these offers, you may do so during the registration process, or update your email preferences in your account settings at any time. You can read our full Privacy Policy here.

  • Our publishing programme is currently full and we are not able to accept further manuscripts, art samples or queries at this time. We do, however, thank you for your interest in Barefoot Books and wish you the best of luck!

  • Please contact Barefoot Books Customer Service by email at help@barefootbooks.com
    or call our Oxford Studio/Office on 01865 311100 or freephone 0800 328 2640, Monday to Friday, 9am-5pm UK

    To reach Matt Brown directly, please use extension x 199.