frequently asked questions

Have Ambassador-related questions? Find answers in our Ambassador Reference Guide.

How do I submit my manuscript or illustrations to Barefoot Books?
What are your safety standards?
What are your terms and conditions?
Is it safe to give you my credit card information over the internet?
What forms of payment do you accept?
How do I place an order?
Do you gift wrap?
What are my shipping options?
Will I receive a confirmation of my order?
Am I able to track my order?
What is your cancellation and return policy?
Can I ship to multiple addresses?
What are the benefits of registering for an account?
What if I forget my password?
How do I change my account information (i.e. login information, etc.)?
Will my email ever be shared with other companies?
What is your Privacy Policy?
Didn’t find your answer here? Contact us!

How do I submit my manuscript or illustrations to Barefoot Books?

We appreciate hearing from members of our community, however, our publishing programme is currently full and we cannot accept manuscripts, queries, or art samples. Thank you for your interest, and we wish you the best of luck!
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What are your safety standards?

All of our products comply with the Consumer Product Safety Improvement Act of 2008. Barefoot Books products exceed the more stringent safety standards required under European Union (EU) law. To read our complete safety information, please click here. >>
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What are your terms and conditions?

Please read our complete terms and conditions here. >>
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Is it safe to give you my credit card information over the internet?

Yes, we have a secure server for your credit card payments. We do not keep credit cards on file so they cannot be accessed after your transaction is complete.
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What forms of payment do you accept?

We accept the following major credit cards and debit cards: American Express, Mastercard, and Visa.
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How do I place an order?

To purchase products on our site, simply click on the 'add to basket' button for each product. If you'd like us to remember your contact information for easy ordering, please register today. >>
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Do you gift wrap?

Unfortunately, gift wrapping is not available at this time. We hope to make it available in 2010.
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What are my shipping options?

Barefoot Books ships to addresses within the European Union, as well as Norway and Switzerland (see below for country list). Orders are shipped by either Royal Mail or DPD parcel courier.

For standard UK deliveries the flat rate shipping charge is £2.49 plus 50p per additional item (capped at £4.99).
Royal Mail 2nd Class Post is used for all UK deliveries weighing up to 1.8kg. Orders weighing over 1.8kg will be shipped by DPD, a signed for courier service.
We also offer a premium 48 hour delivery option which costs £9.99 per order. This service guarantees delivery in 2 business days. Orders need to be placed by 11am GMT.
Any offers for free P&P are valid only for shipments within the UK mainland.
We reserve the right to change P&P charges at any time.
European deliveries beyond UK mainland are shipped by either airmail post or courier according to the weight and volume of the order. The typical European delivery time is 10-14 business days. See country table below for shipping costs.

TABLE A	TABLE B	TABLE C
Flat rate: £14.99	Flat rate: £24.99	Flat rate: £40.00
Belgium	Austria	Greece
Denmark	Bulgaria
France	Czech Republic
Germany	Estonia
Ireland	Finland
Italy	Hungary
Luxembourg	Latvia
Netherlands	Lithuania
Spain	Norway
	Poland
	Portugal
	Slovakia
	Slovenia
	Sweden
	Switzerland

Will I receive a confirmation of my order?

Yes, you will receive an order confirmation email once we receive your order. A shipping confirmation email will be sent to you when the order leaves our warehouse.
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Am I able to track my order?

Orders which have been sent via Royal Mail are not trackable. If your order weighs over 1.8kg it will be sent by courier and you will receive tracking information in your shipping confirmation email. You will also be able to check the status of your order, including tracking information, on the order history page of your account.
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What is your cancellation and return policy?

You may return products to us for any reason within 30 days of receipt. Products must be returned in the condition in which they were received for full refund to be given.

Please include your packing slip, detailing the reasons for the return, relevant product exchange information, or request for credit.

CDs, DVDs, stationery, puzzles, games, puppets and all other non-book products must be returned in their unopened packaging. Credits will not be issued on any prepackaged products that are returned opened unless they are found to be defective.

You will need to pay for the cost of shipping on returns, other than returns of damaged or defective products. We are sorry that we cannot take responsibility for returns that are lost or damaged in transit.
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Can I ship to multiple addresses?

Yes, but each shipping location requires a separate order.
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What are the benefits of registering for an account?

You don't have to have an account to shop, but there are advantages to having one. You can view your order history and we'll remember your contact details, which makes checkout quick and easy. We will also keep you up-to-date on our latest releases, community news and special offers. Simply enter your email and a password to set up your account, and you'll have the option to create a billing address and to save several delivery addresses. Register now >>
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What if I forget my password?

Please fill out your email address in the form provided and we will send you an email with instructions to reset your password. Click here to reset your password >>
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How do I change my account information (ie login information, etc)?

If you are a registered user, you can sign into your account at any time by clicking on the link at the top of the page. You will also have the option to log in at checkout. Once logged into your account, you can edit your account details. Register or log in now >>
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Will my email ever be shared with other companies?

When you register to become a member of the Barefoot Books community, we will send you email updates on exciting news and events, as well as special offers and promotions. If you wish to opt out of receiving these offers, you may do so during the registration process, or update your email preferences in your account settings at any time. Our Barefoot Books policy is never to rent or sell names of our community members to other companies.
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What is your Privacy Policy?

You can read our complete privacy policy here >>
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Didn’t find your answer here? Contact us!

Barefoot Books Customer Service
Free phone 0800 328 2640
Monday to Friday, 8.30am-5.30pm GMT
help@barefootbooks.com

If you call our 24-hour order line, 0800 328 2640 after office hours, we'll return your call the next business day.

Find out more about the Barefoot Books story and our growing global community!
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