frequently asked questions
Have Ambassador-related questions? Find answers in our Ambassador Reference Guide.
How do I submit my manuscript or illustrations to Barefoot Books?
What are your safety standards?
What are your terms and conditions?
Is it safe to give you my credit card information over the internet?
What forms of payment do you accept?
How do I place an order?
Do you gift wrap?
What are my shipping options?
Will I receive a confirmation of my order?
Am I able to track my order?
What is your cancellation and return policy?
Can I ship to multiple addresses?
What are the benefits of registering for an account?
What if I forget my password?
How do I change my account information (i.e. login information, etc.)?
Will my email ever be shared with other companies?
What is your Privacy Policy?
Didn’t find your answer here? Contact us!
How do I submit my manuscript or illustrations to Barefoot Books?
We appreciate hearing from members of our community and are always excited to find new and talented storytellers and artists. However, as a small publishing house, we often receive more materials in a week than we can publish in a year. Please take the time to look at the books we have created and read a little bit about our story, our history and our core values. If you feel that your manuscript or artwork might work well on the Barefoot Books program, then please send it via email to editorial@barefootbooks.com.
Please be advised that we only accept submissions via email and allow 4-6 months for a response. Also, remember that we’re a small team so please no follow-up phone calls!
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What are your safety standards?
All of our products comply with the Consumer Product Safety Improvement Act of 2008. Barefoot Books products exceed the more stringent safety standards required under European Union (EU) law. To read our complete safety information, please click here >>
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What are your terms and conditions?
Please read our complete terms and conditions here. >>
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Is it safe to give you my credit card information over the internet?
Yes, we have a secure server for your credit card payments. We do not keep credit cards on file so they cannot be accessed after your transaction is complete.
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What forms of payment do you accept?
We accept the following major credit cards: American Express, Mastercard and Visa.
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How do I place an order?
To purchase products on our site, simply click on the "add to basket" button for each product. If you'd like us to remember your contact information for easy ordering, please register today. >>
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Do you gift wrap?
Unfortunately, gift wrapping is not available at this time. We hope to make it available in 2010.
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What are my shipping options?
Barefoot Books ships to addresses in North America including Canada, Alaska, Hawaii and Puerto Rico. Orders are shipped by either United States Postal Service or UPS.
- Shipping by United States Postal Service is standard for all book-only orders for a flat rate of $4.99. Please allow up to 10 business days for delivery.
- Mixed orders (orders containing both books and other gift products) ship UPS Ground and the rate charged is based on order weight and zip/postal code.
- UPS 2nd day and next-day delivery options are available. 2nd day orders are delivered in 2 business days. Next-day orders are delivered in 1 business day. Standard 2nd day and next-day UPS charges apply. For next-day delivery your order must be placed by 11am EST.
- Appropriate sales tax will be added to orders shipped to addresses in Massachusetts, Wisconsin and California.
- Shipments to Canada, Puerto Rico, Alaska and Hawaii are sent via UPS Ground and standard rates apply. Shipments to Canada and Puerto Rico also include an additional $9.99 service fee.
- Any offers for free shipping are valid only for shipments within the Continental US. Orders to Canada and Puerto Rico carry a $9.99 service fee.
- We reserve the right to change shipping charges at any time.
Will I receive a confirmation of my order?
Yes, you will receive an order confirmation email once we receive your order. A shipping confirmation email will be sent to you when the order leaves our warehouse.
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Am I able to track my order?
Our standard shipping option is USPS, which is not trackable. If you upgrade to UPS for your order you will receive tracking information in your shipping confirmation email. You will also be able to check the status of your order, including tracking information, on the order history page of your account.
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What is your cancellation and return policy?
You may return products to us for any reason within 30 days of receipt. Products must be returned in the condition in which they were received for full refund to be given. Please include your packing slip, detailing the reasons for the return, relevant product exchange information, or request for credit.
CDs, DVDs, stationery, puzzles, games, puppets and all other non-book products must be returned in their unopened packaging. Credits will not be issued on any prepackaged products that are returned opened unless they are found to be defective.
You will need to pay for the cost of shipping on returns, other than returns of damaged or defective products. We are sorry that we cannot take responsibility for returns that are lost or damaged in transit.
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Can I ship to multiple addresses?
Yes, but each shipping location requires a separate order.
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What are the benefits of registering for an account?
You don't have to have an account to shop, but there are advantages to having one. You can view your order history and we'll remember your contact details, which makes checkout quick and easy. We will also keep you up-to-date on our latest releases, community news and special offers. Simply enter your email and a password to set up your account, and you'll have the option to create a billing address and to save several delivery addresses. Register now! >>
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What if I forget my password?
Please fill out your email address in the form provided and we will send you an email with instructions to reset your password. Click here to reset your password >>
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How do I change my account information (ie login information, etc)?
If you are a registered user, you can sign into your account at any time by clicking on the link at the top of the page. You will also have the option to log in at checkout. Once logged into your account, you can edit your account details. Register or log in now >>
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Will my email ever be shared with other companies?
When you register to become a member of the Barefoot Books community, we will send you email updates on exciting news and events, as well as special offers and promotions. If you wish to opt out of receiving these offers, you may do so during the registration process, or update your email preferences in your account settings at any time. Our Barefoot Books policy is never to rent or sell names of our community members to other companies.
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What is your Privacy Policy?
You can read our complete privacy policy here >>
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Didn’t find your answer here? Contact us!
Barefoot Books Customer Service
866-417-2369 toll-free
Monday to Friday, 9am–6pm EST
help@barefootbooks.com
If you call our 24 hour order line, 866-215-1756, we'll return your call the next business day.
Find out more about the Barefoot Books story and our growing global community!
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